Returns and Delivery Policy
1. Shipping Policy
1.1. Processing Time
We aim to process and dispatch your order within 30 business days after the payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.
1.2. Shipping Methods and Costs
We offer various shipping methods based on your location. Shipping costs are calculated at checkout and are based on the selected shipping method and the delivery address.
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Standard Shipping: Delivery in approximately [insert number] business days.
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Express Shipping: Delivery in approximately [insert number] business days.
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International Shipping: Delivery times vary depending on the destination.
Please note that shipping times are estimates and may vary due to factors such as weather, customs delays, and third-party courier handling.
1.3. International Shipping
We provide international shipping to most countries. International orders may be subject to additional customs duties, taxes, or fees based on the destination. These charges are your responsibility and are not included in the shipping fee. Please check with your local customs office for more details.
1.4. Tracking Your Order
Once your order has been dispatched, you will receive an email with your tracking number. You can track your order online to see its current status and estimated delivery date.
2. Returns and Exchange Policy
2.1. Eligibility for Returns
We accept returns for items in their original, unused, and undamaged condition within [insert number] days of receipt. To initiate a return, please contact us at info@clifton-london.com to obtain a Return Authorization Number (RAN).
2.2. Return Process
To return an item, follow these steps:
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Contact us via email to request a Return Authorization Number (RAN).
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Package the item securely in its original packaging, including all tags, labels, and accessories.
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Ship the item to the return address provided. You are responsible for return shipping costs unless the product is defective or incorrect.
Please ensure you include your order number and the reason for return in your return package.
2.3. Refunds
Once your return is received and inspected, we will notify you via email about the status of your refund. If the return is approved, your refund will be processed and credited to your original payment method within [insert number] business days.
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Return Shipping: We do not refund the cost of return shipping unless the product is defective or the wrong item was shipped.
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Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item and place a new order for the desired product.
2.4. Non-Returnable Items
Some items may not be eligible for returns, including:
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Personalized or custom-made products
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Products that have been used or worn (except for defective items)
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Items marked as final sale
2.5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [insert number] days of receiving the product. We will provide you with instructions on how to return the item and arrange a replacement or full refund.
3. Customer Responsibilities
By placing an order with Clifton London, you agree to comply with our shipping and returns policies. You are responsible for ensuring that the shipping information provided is correct. Any discrepancies in delivery due to incorrect or incomplete address information may result in delays or additional charges.
4. Contact Information
If you have any questions or concerns about shipping, returns, or our policies, feel free to contact us at:
Clifton London
Email: info@clifton-london.com
